The higher education technology website eCampus News recently ran an article detailing Information Technology Infrastructure Library with an emphasis on how it has been utilized by Ohio State University to, in the author’s terms, bring order out of chaos for its IT departments. These observations are easily generalizable to most any firm that has initially struggled with the organization of information technology job responsibilities and personnel.
What’s more, the article points out that ITIL has particular relevance to information technology job placements that involve a strong element of customer interaction. The university setting is one example of this, but it is far from being the only one. And the application of ITIL training to that setting serves as an introduction to the topic of the broader usefulness of ITIL.
We hope that this is one of many topics that will gradually become clearer to you as you continue to read this blog and follow the links to sites with additional information. Reading the rundown of ITIL at eCampus News can help you to better understand the framework as you consider whether ITIL training would be a positive step for your career.
But a more thorough understanding is going to require some research, including research into the alternative forms of training you could be undertaking, as well what the expectations of your prospective information technology job placements are with regard to ITIL, certified scrum master and certified scrum product owner training, and project management protocol training.
To a certain extent, you can answer those sorts of questions on your own. You now know that you can consider the degree of customer interaction in your desired information technology field as you consider how well ITIL training applies to that field. And if you’ve done some prior reading, at this blog or elsewhere, about CSM and CSPO training, you may have a sense that those will apply particularly well to product development or project management roles in which both inter-departmental collaboration and independent work will be common requirements.
Of course, if you’re still in the midst of acquiring early or mid-level information technology training in the USA, there may be some prominent gaps in your understanding of which roles require collaboration, which involve strong customer interactions, and how ITIL, PMP, or scrum might influence any of those roles.
Rest assured that the more on-campus and online information technology training you pursue, the better an understanding you’ll have of various dimensions of the field, including expected job skills and how you can most effectively apply your existing skills. But in the meantime you may be well served by taking the general outlines you can find at places like here and eCampus News, carefully considering how that information fits with your desired IT job placements, and then discussing the logical next steps with a competent online information technology training consultancy.